This website and its contents is owned and operated by Lactalis McLelland Ltd. The use of this Site is governed by the following terms and conditions, as amended from time to time (the “Terms and Conditions”).
By using this website you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. If you do not agree with these Terms and Conditions (including any amendments to them) you should immediately cease using the website.
As the Terms and Conditions may be updated from time to time as the website and its content develops and matures, we encourage you to check this document regularly.
The website is subject to copyright under UK law and, under international treaties, the laws of many other countries. Unless otherwise indicated, the copyright is owned by Lactalis McLelland Ltd, which reserves all rights. Except for the direct purpose of viewing, accessing or interacting with the website for your own personal use or as otherwise indicated on the website or these Terms and Conditions, you must not copy, communicate to the public, adapt, transfer, distribute or store any of the contents of the website, or incorporate any part of the website into another website without Lactalis McLelland Ltd’s consent.
The website also includes registered and unregistered trade marks which are owned or legally used by Lactalis McLelland Ltd. All other trade marks displayed on the website are trademarks of their respective owners. Except to the extent that it is expressly indicated to the contrary, your access to or use of this website does not constitute or create a licence or any other right to use the name, trade dress, trade marks, copyrights or any other intellectual property of Lactalis McLelland Ltd or any other party contained on the website.
Certain parts of the website may contain competitions or promotions from Lactalis McLelland Ltd. The terms and conditions for those competitions and promotions will be specified on the relevant part of the website from time to time. By entering or participating in the relevant competition or promotion you agree to be bound by the relevant terms and conditions. Notwithstanding any specific terms and conditions, Lactalis McLelland Ltd specifically retains the rights, at any time and without notice, to remove, alter or add to competitions or promotions on the website without any liability to you.
Last updated:
08.05.2026
These Terms and Conditions (“Terms”) apply to the receipt and use of the toolkit made available by Lactalis McLelland Limited, whose registered address is at The Creamery, Commerce Road, Stranraer, DG9 7DA (“Lactalis”, “we”, “us”, “our”) to selected operators (the “Toolkit”).
By accepting, receiving, opening, accessing, or using the Toolkit, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not receive or use the Toolkit.
1.1 These Terms govern only:
1.2 These Terms do not create any obligation on Lactalis to provide any other services, materials, support, or commercial benefits.
2.1 The Toolkit is intended only for authorised business operators, trade customers, and other authorised recipients (“Operators”).
2.2 Ten (10) Operators will be selected by Lactalis to receive a physical Toolkit.
2.3 Selection is at Lactalis’ sole discretion, and Lactalis is under no obligation to select any particular Operator or to explain the reasons for its selection decisions.
2.4 By applying for, accepting, or receiving the Toolkit, you represent and warrant that:
2.5 If you are not an authorised recipient, you must not receive, use, or share the Toolkit.
3.1 Where selected, Lactalis will arrange for delivery of the physical Toolkit to the address provided by you or your organisation.
3.2 You are responsible for ensuring that the delivery details provided to Lactalis are accurate, complete, and up to date.
3.3 Risk in the physical Toolkit shall pass to you upon delivery to the agreed address, unless otherwise required by applicable law.
3.4 Title in the physical Toolkit, if applicable, remains with Lactalis unless and until ownership is expressly transferred in writing.
3.5 Lactalis is not responsible for delays, loss, or damage caused by inaccurate delivery details, courier issues, force majeure events, or matters outside Lactalis’ reasonable control.
4.1 Subject to these Terms and any brand, campaign, or usage instructions provided by Lactalis, Lactalis grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to use the Toolkit solely for the authorised business purpose communicated by Lactalis.
4.2 Unless Lactalis has given prior written consent, you must not:
4.3 Any use of the Toolkit must comply with:
5.1 All intellectual property rights in the Toolkit and all content contained in it remain the property of Lactalis and/or its licensors.
5.2 Except for the limited licence expressly granted in these Terms, no rights are granted to you by implication or otherwise.
5.3 You acknowledge that any goodwill arising from authorised use of Lactalis’ intellectual property belongs exclusively to Lactalis.
5.4 You must not challenge or assist anyone else to challenge Lactalis’ ownership of its intellectual property rights.
6.1 The Toolkit may contain confidential, sensitive, or commercially valuable information.
6.2 You must keep confidential all non-public information received from Lactalis in connection with the Toolkit and must use it only for the authorised purpose.
6.3 You may disclose confidential information only to those of your employees, contractors, advisers, or agents who:
6.4 This clause survives termination or expiry of your right to use the Toolkit.
7.1 You are responsible for ensuring that your use of the Toolkit complies with all applicable laws, regulations, and industry codes.
7.2 Without limitation, you must ensure compliance with:
7.3 You must not use the Toolkit in any way that would cause you or Lactalis to make false, misleading, unsubstantiated, or non-compliant claims.
8.1 While Lactalis takes reasonable care in preparing the Toolkit, we do not guarantee that it is complete, current, or error-free.
8.2 You are responsible for reviewing and verifying the Toolkit before using it in any customer-facing, public, or commercial context.
8.3 Product packaging, descriptions, images, nutritional information, availability, and claims may vary by market and may change over time.
9.1 The Toolkit may include materials, images, fonts, software, or references supplied by third parties.
9.2 Any such third-party materials are provided subject to any applicable third-party rights or conditions.
9.3 You are responsible for ensuring that your use of any third-party material complies with the relevant rights and restrictions.
10.1 To the fullest extent permitted by law, the Toolkit is provided on an “as is” and “as available” basis.
10.2 Lactalis makes no warranties or representations, express or implied, including that:
10.3 Nothing in these Terms excludes any warranty or guarantee that cannot lawfully be excluded.
11.1 To the fullest extent permitted by law, Lactalis will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profit, revenue, business, goodwill, data, or opportunity.
11.2 Nothing in these Terms excludes or limits liability for:
You agree to indemnify and hold harmless Lactalis, its affiliates, directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
13.1 Lactalis may withdraw the Toolkit, suspend your right to use it, or request its return or destruction at any time if:
13.2 Upon request, you must immediately stop using the Toolkit and return or destroy all copies of the Toolkit in your possession or control, except where retention is required by law.
13.3 Clauses relating to intellectual property, confidentiality, liability, indemnity, and governing law survive termination.
14.1 Lactalis may amend these Terms from time to time by posting or otherwise providing an updated version.
14.2 Your continued receipt or use of the Toolkit after the updated Terms take effect constitutes acceptance of the revised Terms.
15.1 If any personal data is processed in connection with the Toolkit, it will be handled in accordance with GDPR.
15.2 If you provide us with any personal data relating to your employees, contractors, or other individuals, you confirm that you have the right to do so and that any required notices have been given.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the England and Wales.
The courts of England shall have exclusive jurisdiction, except where mandatory local law requires otherwise.
If you have any questions about these Terms or the Toolkit, please contact:
Lactalis McLelland Limited
Address: Grosvenor House, 65-71 London Road, Redhill, Surrey, United Kingdom, RH1 1LQ
Email: general.enquiries@lactalis.co.uk
Phone: +44 (0) 1737 783300
Complete the form below to request a toolkit. If selected, our team will confirm participation, timings and what is included.
Fields marked with an asterisk ( * ) are mandatory.
